📅 15 September 2026
📍 Glasgow Science Centre
Own your success at Q-Commerce Delivered
The event will run from 9am to 5pm, with the Brand Village open throughout the day. The speaker programme will begin at 10am in the IMAX Theatre, kicking off with our CEO, Mike Callachan.
In the evening, guests will make the short walk from the Science Centre to the Crowne Plaza Hotel for the Snappy Shopper Awards Dinner.
What to expect
🛏️ Where to stay
Our hotel recommendations
Arriving by car?
Arriving by bus or train?
Agenda
9:00 — Doors Open
1 hour
Arrive, grab a coffee and start the day by exploring our Brand Village. Meet leading partners from across retail, FMCG and Q-Commerce, discover what’s new and connect with fellow attendees before we take to the stage.
10:00 — Welcome & Introduction
Mike Callachan, Chief Executive Officer at Snappy Group · 15 mins
Opening the day and setting the scene for the conversations ahead, followed by a quick introduction to the agenda, speakers and what to expect from the event.
10:15 — State of Play: The Evolution of Q-Commerce in the UK
Barry McGonagle, Chief Financial Officer at Snappy Group · 15 mins
Where is Q-Commerce today and where is it heading? A look at how the UK market is evolving and the opportunities emerging for retailers, brands and customers.
10:30 — Retailer Success: Your Voice, Eyes, and Ears at Snappy
Kristina Warsow, Head of Retailer Success at Snappy Group · 20 mins
This session introduces the strategic Retailer Success function and two new exciting programmes: Retailer Insight and Retailer Learning. They are built to streamline and energise the communication between retailers and Snappy, turning insights and knowledge into success.
10:45 — The Retailers’ View
Panel hosted by Chris O’Donnell, Director of Independent Growth at Snappy Group · 30 mins
Straight from the people doing it every day. Leading retailers discuss what’s working, what they’ve learned and where they see the biggest opportunities for convenience retail.
11:15 — Morning Break 45 mins
Take a moment to recharge with refreshments and explore our brand village, featuring leading partners from across Q-Commerce, retail and FMCG. This is also a great opportunity to connect with fellow attendees, speakers and exhibitors, continue conversations from the morning sessions, and build new relationships across the industry.
12:00 — Winning the Moments That Matter
Vineta Bajaj, Group CFO at Holland & Barrett · Keynote · 30 mins
This is our keynote session for Q-Commerce Delivered 2026, and will be one not to miss!
12:30 — From Orders to Outcomes: Scaling Your Delivery Service
Lauren Pow, Head of Operations at Snappy Group · 15 mins
What does it take to move from simply delivering orders to building a delivery operation that drives meaningful results? A practical look at scaling for sustainable growth.
12:45 — Winning the Digital Shelf
Brand panel hosted by Greg Deacon, Vice President of Retail Groups & Business at Snappy Group · 20 mins
As more convenience missions move online, how do brands stand out? Our panel explores visibility, digital merchandising and what it takes to win the online basket.
13:15 — Lunch 1 hour
A chance to step away from the stage, continue the conversations from the morning and connect with peers from across retail, brands and Q-Commerce.
14:15 — Feel the Rhythm! Feel the Rhyme! Get on Up, It’s Q-Comm Time!
Dan Calvert, Chief Growth Officer at Snappy Group · 20 mins
A fresh look at the Q-Commerce opportunity and what it takes to capture the next phase of growth.
14:35 — Brand Spotlight: Mars Snacking
Mars Snacking · 15 mins
Insights and perspectives from one of the biggest names in snacking.
14:50 — Winning the Last Mile of Customer Loyalty
Rich Wetton, Marketing Director at Snappy Group · 15 mins
How do you turn convenience into loyalty? Exploring the role marketing can play in keeping customers engaged, increasing frequency and creating relationships that extend beyond the first order.
15:05 — Winning Customers through social media
Panel hosted by Amy Carpenter, Social Media Manager at Snappy Group with Empros Media· 15 mins
Join Amy Carpenter, Social Media Manager at Snappy Group, alongside Snappy’s preferred marketing partner Empros Retail, for a practical discussion on how retailers can use social media to attract new customers, build stronger local engagement and ultimately drive more orders.
The session will explore what makes social content effective, the types of posts that generate the most engagement and how retailers can make the most of their social media channels to increase sales. Expect practical tips, real examples and ideas you can take away and put into action.
15:20 — Afternoon Break 40mins
A final pause in the day before we bring everything together.
16:00 — Q&A
Anthony Begley · 45 mins
Q&A session hosted with Anthony Begley
16:45 — Close
18:30 — Snappy Shopper Awards 2026
Join us from 6:30pm for welcome drinks as we kick off the Snappy Shopper Awards. It’s a chance to grab a drink, catch up with colleagues and guests, and get settled ahead of the awards ceremony.
FAQs
Do I pay to have for parking on the day?
No, parking is completely free! Please make sure to validate your parking at registration.
Can I amend attendee details or cancel my ticket?
If you need to amend attendee details or cancel your ticket, you can view and manage your booking directly through your Eventbrite account.
What should I bring?
Just bring yourself. If you’d like to take notes throughout the day, feel free to bring a notepad too. There’ll also be plenty of exciting merchandise and brand samples available to enjoy.
Do I need to print my ticket?
No printed ticket is required. Your ticket QR code will be included in your confirmation email and can be shown on your phone when you arrive.
Who do I contact if I need help?
If you need any additional support or have any questions ahead of the event, please contact qcomm@snappyshopper.co.uk
Are food and refreshments provided?
Yes, food and refreshments will be provided throughout the event. Dietary requirements can be added when booking your ticket so we can cater accordingly.
Can I bring a plus one?
Due to venue capacity there is a cap of 2 attendees per retailer.
What is the dress code?
For the daytime conference, the dress code is smart casual — relaxed and comfortable. For the evening awards, the dress code is black tie.
